Shipping Policy
Effective Date: 19/07/2024
1. Introduction
Koeberg Industrial Solutions is committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding shipping, delivery times, and shipping costs for products purchased through our website www.koeberg-is.co.za.
2. Shipping Methods
We offer the following shipping methods:
Standard Shipping: [Estimated delivery time: 3-5 business days]
Expedited Shipping: [Estimated delivery time: 1-3 business days]
Shipping times are estimates and may vary based on your location, product availability, and other factors.
Our dedicated sales team will advise on stock availability and expected lead times upon enquiries.
Self collection available to save time and shipping costs, please confirm with your sales consultant
3. Shipping Costs
Shipping costs are calculated based on the following factors:
Delivery address
Shipping method selected
Size and weight of the items
Shipping charges will be displayed at checkout before you confirm your order.
4. Order Processing Time
Processing Time: Orders are processed within [1-2] business days from receipt of your order. Please note that orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: You will receive an order confirmation email with tracking information once your order has been shipped.
5. Delivery
Delivery Times: Estimated delivery times are provided at checkout and are based on the shipping method selected. Please note that delivery times may be affected by factors such as weather conditions or carrier delays.
Delivery Address: It is your responsibility to provide an accurate delivery address. We are not responsible for any delays or issues arising from incorrect or incomplete address information.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the carrier’s website.
7. Shipping Restrictions
We currently ship to addresses within [South Africa]. Unfortunately, we do not ship to international addresses at this time.
8. Lost or Damaged Shipments
Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us at [email protected] or 0872654584 for assistance.
Damaged Shipments: If you receive a damaged or defective item, please contact us within [48 hours] of receipt with photos of the damage and your order number. We will arrange for a replacement or refund as appropriate.
9. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website with the updated effective date. Please review this policy periodically to stay informed about our shipping practices.
10. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with a shipment, please contact us at:
Email: [email protected]
Phone: 0872654584
